Terms & Conditions of Sale

These General Terms and Conditions of Sale (the “Terms”) govern every quotation, order and sale of products by CHIC FOOD SARL (the “Seller”, “we”) to a professional buyer (the “Buyer”). They apply to the exclusion of any purchasing conditions of the Buyer, unless we have accepted those expressly and in writing.

1. Scope and definitions

“Products” — the ready meals, functional foods and food supplements presented in our catalogue, produced in Italy and supplied frozen unless stated otherwise.
“Quote Request” — the non-binding enquiry a Buyer submits through this website or by email.
“Quotation” — the written, priced offer we issue in response to a Quote Request.
“Order” — the Buyer’s written acceptance of a Quotation.
“Contract” — a Quotation accepted by the Buyer and confirmed by us, together with these Terms.

Where an accepted Quotation and these Terms conflict, the Quotation prevails on the points it expressly addresses. No variation of a Contract is effective unless agreed in writing by both parties.

2. Business-to-business only

This website and catalogue are addressed exclusively to professional buyers — distributors and importers, hotel and restaurant groups, airlines, shipping and travel-retail operators, and institutions such as clinics, spas and contract caterers. We do not sell to consumers: neither a right of withdrawal nor consumer distance-selling protections apply to a sale governed by these Terms.

By submitting a Quote Request the Buyer confirms that it acts for business purposes and that it holds the registrations, licences and authorisations its activity requires.

3. Quote requests and quotations

No prices are published on this website. Pricing depends on volume and is confirmed individually for each Buyer.

A Quote Request is an enquiry only. It forms no contract, reserves no stock and involves no payment — no payment is ever taken through this website.
We aim to answer a complete Quote Request with a written Quotation within 48 working hours of receipt.
A Quotation is an invitation to treat. It binds us only once the Buyer has accepted it in writing and we have confirmed the resulting Order.
Unless a different period is stated on its face, a Quotation is valid for 30 calendar days from its date; after that it lapses and must be reconfirmed.
The catalogue is presented for information. Availability, pack format and specification are confirmed at Quotation stage.
Volume tiers shown on this website are indicative and non-binding: only the Quotation sets the price.
A Quotation is personal to the Buyer named in it and is confidential (clause 17).

4. Orders, minimum quantities and acceptance

Volumes are expressed in units of the individual consumer pack. Case and pallet configurations are shown on each product page and in the Quotation.
The minimum quantity per product line in a Quote Request is 10 units. Commercial minimum order quantities per reference and per shipment, expressed in cases, are stated in the Quotation and prevail over any figure shown on the website.
A Contract is formed only when we confirm the Order in writing. We may decline an Order, or make it conditional on advance payment or on satisfactory credit and compliance checks, without having to give reasons.
Once confirmed, an Order may not be cancelled or amended without our written agreement: production planning, batch allocation and cold-chain capacity are committed on confirmation.

5. Prices, taxes and duties

Prices are quoted in euro (EUR) and are exclusive of value added tax and of any other tax, duty, levy, contribution or charge.
Unless the agreed Incoterm or the Quotation expressly includes them, prices exclude transport, insurance, refrigerated handling, customs clearance, import duties, port and airport charges, and inspection, certification or laboratory fees.
Value added tax and other indirect taxes are applied in accordance with the rules applicable to the Seller in the Principality of Monaco and to the transaction concerned.
Prices are firm for the validity period of the Quotation in which they appear. Prices for subsequent Orders may be revised, in particular to reflect raw-material, energy, packaging and freight costs.

The Principality of Monaco is not a Member State of the European Union and is not party to the Agreement on the European Economic Area, although it forms a customs union with France and applies the same customs tariff. Depending on the routing and the destination, the Products may be subject to import formalities, customs duties, tariffs, inspection fees and taxes in the country of destination. Unless the agreed Incoterm expressly places them on the Seller, these are borne by the Buyer.

6. Payment

Payment is made by bank transfer to the account shown on our invoice. We take no payment online and hold no payment card details.
Unless the accepted Quotation states otherwise, a first Order is payable in full before dispatch. Payment terms for subsequent Orders are agreed in writing and may be subject to credit approval, trade references or security.
Payment is made in full, without set-off, deduction, withholding or counterclaim. Charges raised by the Buyer’s bank are borne by the Buyer.
On late payment, interest runs from the due date, without prior notice being required, at the rate stated in the Quotation or, failing that, at the legal rate applicable in the Principality of Monaco, together with the reasonable costs of recovery.
While any sum is overdue we may suspend deliveries and withhold further Quotations, without that suspension being a breach on our part.

7. Delivery, Incoterms and lead times

Deliveries are made on the Incoterm agreed in the Quotation. We quote on EXW, FCA, CIF, CIP, DAP, DDP (Incoterms® 2020, International Chamber of Commerce). The Incoterm named in the accepted Quotation governs the allocation of costs, risk, insurance and customs formalities between the parties.
The Products are manufactured in Italy and dispatched from the production or logistics site stated in the Quotation. The Seller holds no stock in Monaco.
Lead times are indicative. A standard reference is typically ready for dispatch about 14 days after Order confirmation; large volumes, non-standard packaging and export documentation take longer. Delivery dates are estimates and time is not of the essence unless expressly agreed otherwise in writing.
We may deliver in instalments. Each instalment is a separate delivery, separately invoiced, and a defect affecting one instalment does not entitle the Buyer to reject the remainder.
The Buyer must be able to take delivery at the agreed time and place, with a receiving point and storage capable of holding the Products at −18 °C. Costs arising from a refused or failed delivery, from waiting time, demurrage or from restoring the cold chain are borne by the Buyer.
We serve Italy, the United Arab Emirates, Bahrain, Kuwait and Monaco as standard; other destinations are quoted on request and subject to our being able to secure a compliant cold-chain route.

8. Transfer of risk and retention of title

Risk in the Products passes as provided by the Incoterm agreed in the Quotation.

Title in the Products remains with the Seller until we have received payment in full of the price and of every other sum owed by the Buyer under the Contract. Until title passes, the Buyer holds the Products as bailee, keeps them identifiable as ours, stores them properly and insures them, and may not pledge them or grant any security over them.

The Buyer may resell the Products in the ordinary course of its business; in that case it holds the proceeds on our account to the extent of the price that remains unpaid. Where the law of the place in which the Products are located subjects the effectiveness of a retention of title to formalities, the Buyer will complete them, or assist us in completing them, at our request.

9. Cold chain, storage and shelf life

The Products are quick-frozen and supplied at −18 °C. Their shelf life is 12 months from production when they are kept continuously at −18 °C or colder, unless a different date of minimum durability is shown on the pack or in the specification sheet.

From the moment risk passes, the Buyer is responsible for an unbroken cold chain: −18 °C or colder, with only such brief upward fluctuations during transport and local distribution as the applicable law on quick-frozen foodstuffs permits.
Products that have thawed must not be refrozen, must not be sold or presented as frozen, and must be withdrawn.
The Buyer stores the Products away from strong odours, clear of the floor, and rotates stock by earliest expiry first.
The Buyer keeps temperature records for reception, storage and onward transport, and makes them available to us on request where a claim is made.
We accept no liability for deterioration occurring after risk has passed, or attributable to a break in the cold chain, to incorrect storage, handling or preparation, or to a carrier the Buyer appointed.

10. Product information, labelling and allergens

The Products are manufactured in Italy and labelled in accordance with European Union food information law, in particular Regulation (EU) No 1169/2011. The fourteen declarable allergens are stated on the pack and reproduced on the product pages of this website.
Cross-contamination statements form part of the specification and are not a disclaimer: the Buyer reproduces them faithfully in any material it publishes and on any labelling it applies.
Nutrition values, weights, pack formats and photographs shown on this website are indicative and given in good faith. The specification sheet and the label supplied with the Products prevail.
We may change a recipe, a packaging format or a specification where a supplier, a raw material or the law requires it. Changes material to the Buyer are notified before dispatch.
Food supplements are foods, not medicinal products. No claim that a Product prevents, treats or cures any disease is made or authorised. The Buyer must not make, publish or permit any claim about the Products other than those authorised under the law applicable in the market concerned.

11. Regulatory compliance in the destination market

The Buyer is responsible for the lawfulness of the import and marketing of the Products in the destination market: import licences, product and establishment registration, notification of food supplements where the destination requires it, translated or additional labelling, health certificates, and halal or other certification where the market requires it.

On reasonable request we supply the documentation reasonably necessary for those formalities — specification sheets, nutrition and allergen data, certificates of analysis and, where available, health certificates. Fees charged by a third party or an authority for issuing a document are borne by the Buyer.

The Buyer must not re-label, repack, dilute, decant or otherwise alter the Products, and must not remove or obscure batch identification, without our prior written consent.

12. Traceability, withdrawal and recall

Each pack carries a batch identification. Consistent with the traceability principles of Regulation (EC) No 178/2002, the Buyer keeps records enabling it to identify, for each batch, the persons to whom the Products were supplied, and retains them for at least the shelf life of the batch plus 6 months.

The Buyer notifies us immediately, and in any event within 24 hours, of any incident, consumer complaint, official control, seizure or suspicion of non-compliance concerning the Products, and cooperates fully and without delay in any withdrawal or recall we decide or an authority requires. Neither party makes a public statement naming the other’s brand in connection with a withdrawal or recall without prior consultation, save where the law or an authority requires it.

13. Inspection, claims and returns

The Buyer inspects the Products on delivery: quantity, integrity of the packaging and of the pallet, and product temperature at reception.
Visible damage, shortages, non-conforming deliveries and temperature non-conformity must be recorded precisely on the carrier’s delivery document at the time of delivery and confirmed to us in writing, with photographs and temperature records, within 3 working days of delivery.
A latent defect must be notified in writing within 8 calendar days of its discovery and, in any event, before the date of minimum durability of the batch concerned.
Where no notification is made within those periods, the Products are deemed accepted and no claim is admissible.
Frozen Products are not returnable once the cold chain has left our control. No return, replacement or credit is accepted without our prior written authorisation and a return reference; Products returned without one, or which have left −18 °C, are not credited.
Where a claim is accepted, our sole obligation is, at our option, to replace the affected Products or to credit their invoiced value. A claim does not entitle the Buyer to withhold payment of amounts that are not in dispute.

The Buyer keeps the Products concerned available for inspection, in the condition in which they were found and at the required temperature, until the claim is settled.

14. Warranty and limitation of liability

We warrant that, at the moment risk passes, the Products conform to their specification, have been produced under a food-safety management system based on HACCP principles, and are fit for the ordinary purpose of products of that kind. To the fullest extent the law permits, all other warranties, conditions and terms implied by law are excluded.

We are not liable for a defect arising from a break in the cold chain after risk has passed, from incorrect storage, handling, thawing or preparation, from use after the date of minimum durability, from alteration, repacking or re-labelling, or from a claim or presentation of the Products attributable to the Buyer.

To the fullest extent the law permits, our aggregate liability under a Contract is limited to the invoiced value, excluding taxes, of the Products giving rise to the claim; and we are not liable for indirect or consequential loss, loss of profit, loss of production or turnover, loss of contracts or of goodwill, reputational harm, or the cost of a withdrawal or recall beyond that invoiced value.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.

The Buyer maintains, for the periods during which it bears the risk, adequate product liability and goods-in-transit insurance, and evidences it to us on request.

15. Force majeure

Neither party is liable for a failure or delay in performing an obligation, other than an obligation to pay money, caused by an event beyond its reasonable control.

Such events include, without limitation: natural disasters and extreme weather; fire and flood; epidemic, pandemic, and animal or plant disease; war, terrorism and civil unrest; strikes and industrial action; embargoes, sanctions and border, port or airport closures; failure of energy supply or of refrigeration infrastructure; disruption of temperature-controlled transport; and the failure of a raw-material supply for which no reasonable substitute exists.

The affected party informs the other without delay. Performance is suspended for as long as the event lasts. Where it continues for more than 60 days, either party may terminate the affected Order in writing without liability, except for Products already delivered, which remain payable.

16. Intellectual property

All intellectual property rights in the Chic Food name and logo, in this website and its design, photographs and texts, and in the recipes, product names, specifications and packaging designs belong to us or to our licensors — including The Longevity Kitchen, whose brand and range we distribute as its exclusive partner.

A sale of Products transfers no intellectual property right. For the duration of the Contract only, the Buyer has a non-exclusive, non-transferable, revocable right to use the product names and the images we supply, solely to promote and resell the Products it has bought from us, without alteration and in accordance with any brand guidelines we provide.

The Buyer must not register or seek to register, in any territory, any trade mark, domain name, company name or sign that reproduces or imitates ours or our licensors’. Every right of use ends automatically when the commercial relationship ends.

17. Confidentiality

Prices, quotations, volume structures, specifications, formulations, supplier and production information and commercial terms are confidential. Each party uses the other’s confidential information only to perform the Contract, and discloses it only to employees and professional advisers who need it and who are bound by equivalent obligations. This applies for the duration of the relationship and for 3 years after it ends.

18. Personal data

CHIC FOOD SARL acts as data controller for the business contact details submitted through the quote form or by email — name, professional email address, telephone number, company, delivery and billing details. They are processed to prepare quotations, perform contracts, meet accounting and traceability obligations, and maintain the commercial relationship.

Processing is governed by Law n° 1.565 of 3 December 2021 on the protection of personal data of the Principality of Monaco. Monaco is not a Member State of the European Union, and the EU General Data Protection Regulation therefore does not apply to us as such; we nevertheless apply an equivalent standard of care. The Monegasque supervisory authority is the Commission de Contrôle des Informations Nominatives (CCIN).

Data are kept only as long as the purpose requires and for the applicable accounting and limitation periods. Rights of access, rectification, erasure, objection and restriction may be exercised by writing to contact@chicfood.mc.

Where the Buyer passes us personal data concerning its own staff, it warrants that it is entitled to do so and that it has informed the persons concerned.

19. Governing law and jurisdiction

These Terms and every Contract are governed by the law of the Principality of Monaco, excluding its rules of conflict of laws and excluding the United Nations Convention on Contracts for the International Sale of Goods (Vienna, 1980).

The parties will first attempt to settle any dispute amicably. Failing agreement, any dispute relating to the formation, interpretation, performance or termination of a Contract falls within the exclusive jurisdiction of the competent courts of the Principality of Monaco.

20. Language

These Terms are published in French, English and Italian. The French version is the reference version and prevails in the event of any discrepancy or difference of interpretation, the Seller being a Monegasque company and French being the official language of the Principality of Monaco. The English and Italian versions are provided for the convenience of our international partners.

21. Miscellaneous

We may amend these Terms at any time. The version in force on the date of a Quotation governs the Contract that results from it.
If a provision is held invalid or unenforceable, the remainder stays in force and the provision is replaced by a valid one of equivalent commercial effect.
Failure or delay in enforcing a right is not a waiver of it.
The Buyer may not assign or transfer a Contract without our written consent. We may assign a Contract to a company of our group or to a successor to the business.
Notices are given in writing, by email to the addresses used for the Order or to the address below; formal notices are sent to the registered office.
An accepted Quotation together with these Terms constitutes the entire agreement between the parties on its subject matter.

22. The seller

The Products are sold by:

Registered name: CHIC FOOD SARL
Monaco Trade & Industry Register (RCI): 25S10123
Share capital: 15.000 euros
Registered office: 4/6, rue des Lilas (c/o Monaco Business Partner), Monaco
Manager: Mme Sara BERTUZZI

Questions about these Terms, about a quotation or about an order: contact@chicfood.mc.

Last updated: 19 July 2026.